Salon software glossary
Salon CRM
A system for storing client profiles, visit history, preferences, notes, packages and follow-up workflows.
Client 360
A complete view of a salon client across bookings, billing, notes, preferences, packages and feedback.
Average ticket
Revenue divided by number of bills over a period.
Reorder point
The stock level at which a salon should reorder a product based on usage, lead time and safety stock.
Service recipe
Estimated product usage for a specific salon service, used for inventory deduction and costing.
No-show rate
The percentage of booked appointments where clients do not arrive and do not cancel in time.
Chair utilisation
Booked salon chair hours divided by available chair hours over a period.
Retail attachment
The percentage of service bills that include at least one retail product sale.
Package liability
Unused prepaid package value that still represents future services owed to clients.
Daily closing
The end-of-day reconciliation of bills, payments, cash, refunds and adjustments.
Waitlist
A list of clients who want earlier appointment slots when cancellations open capacity.
Win-back campaign
A targeted message flow for clients who have not visited within a defined period.
Stylist utilisation
Booked working time for a stylist compared with their available working time.
Wallet credit
Prepaid or reward value stored against a client profile for future billing use.
GST POS
A point-of-sale workflow that records GST-ready invoices, payment modes, discounts and tax context.
Branch transfer
Movement of stock from one salon branch to another before placing a new purchase order.
Salon POS
Billing software for salons that records services, products, discounts, taxes and payment modes.
GST invoice
An invoice that includes GST tax details, taxable value, invoice number and customer or business context where required.
Staff commission
Variable payout calculated from service revenue, product sales, targets or custom salon rules.
Loyalty wallet
Client reward value stored in the CRM and applied to future visits under defined rules.
Membership
A prepaid or recurring salon plan that gives clients defined benefits, credits or discounts.
Service package
A bundle of prepaid salon services that clients redeem over multiple visits.
Consultation form
A structured form for recording client needs, preferences, allergies, consent and service notes.
Online booking
A client-facing booking flow where customers select services, staff, date and time without calling the salon.
Appointment reminder
An automated message sent before an appointment to reduce missed visits and late arrivals.
Rebooking rate
The percentage of clients who book their next visit before or soon after completing a service.
Client retention
The ability of a salon to bring clients back repeatedly over a defined period.
Client churn
Clients who stop visiting after a previous appointment or membership period.
RFM segmentation
Grouping clients by recency, frequency and monetary value for targeted marketing.
Birthday campaign
A campaign that sends birthday offers or greetings to clients based on CRM profile dates.
Review request
A post-visit message asking satisfied clients to share feedback or leave a public review.
Front desk
The salon role responsible for appointments, billing, client communication and daily coordination.
Daily sales report
A report showing revenue, bills, collections, refunds and payment modes for a day.
Cash reconciliation
Matching physical cash with POS cash collections and adjustments at day end.
Split payment
A bill paid using more than one mode such as cash, UPI, card, wallet or package credit.
Discount approval
A control where discounts above a rule require manager or owner approval.
Refund note
A record explaining why money or credit was returned to a client.
Stock ledger
A running record of product stock movement including purchases, usage, transfers and adjustments.
Batch tracking
Inventory tracking by product batch to monitor expiry, purchase source and usage.
Expiry alert
A warning when salon inventory is nearing expiry or has crossed the allowed usage date.
Supplier lead time
The time between placing a purchase order and receiving stock from a supplier.
Safety stock
Extra inventory kept to protect against demand spikes or supplier delays.
Service costing
Estimating the product and staff cost behind a salon service to understand margins.
Gross margin
Revenue left after direct service or product costs before overheads.
Net profit
Profit left after direct costs, staff, rent, utilities, marketing and other operating expenses.
Break-even
The sales level where salon revenue covers fixed and variable costs.
Owner dashboard
A summary screen showing key salon metrics such as revenue, collections, utilisation and retention.
Branch dashboard
A dashboard comparing performance, staff, stock and collections by salon location.
Role permission
Access control that decides what each salon team role can view or change.
Audit trail
A log of important changes such as bill edits, discounts, refunds and permission updates.
Salon SOP
A repeatable operating procedure used by the team for consistent service and admin work.
Shift roster
A staff schedule showing who is working across dates, times and branches.
Attendance
A record of staff presence, leave, late arrivals and working time.
Payroll
The process of calculating salary, incentives, deductions and payouts for salon staff.
Target tracking
Monitoring staff or branch performance against sales, service or retail goals.
Retail sales
Product sales made alongside or separate from salon services.
Upsell
Offering a higher-value service or add-on that improves client outcome and average ticket.
Cross-sell
Offering a related product or service based on client needs and visit context.
Client preference
Saved details such as stylist choice, product preference, shade, pressure, allergies or beverage choices.
Skin patch test
A safety check used before certain colour or chemical services to reduce reaction risk.
Consent record
A saved confirmation that a client agreed to a service, policy, treatment or communication.
Data export
Downloading salon data such as clients, bills, stock or reports for review or backup.
Multi-branch
A salon business operating more than one location under the same brand or ownership.
Franchise salon
A salon model where different operators run branches under a shared brand and process system.
White-label app
A branded app experience that appears under the salon's own identity.
Customer app
A client-facing app or portal for bookings, packages, loyalty, wallet and profile access.
Staff app
A mobile workflow for staff appointments, attendance, notes, targets and commissions.
Lead source
The channel where a client or enquiry came from, such as Instagram, referral, walk-in or ads.
Marketing ROI
Return on campaign spend calculated by comparing campaign revenue with campaign cost.
Campaign segment
A client group selected for a message based on behaviour, value, service history or lifecycle stage.
Walk-in
A client visit that arrives without a prior appointment.
Queue management
Managing walk-ins, waiting clients and service order to reduce confusion at front desk.
Resource utilisation
Booked time or usage of rooms, chairs, equipment or staff compared with available capacity.
Service menu
The structured list of salon services with price, duration, tax and staff eligibility.
Price book
A controlled service and product pricing list used by POS and booking workflows.
Package redemption
Using a prepaid package credit against a completed service visit.